Refund policy
# Return & Refund Policy – Anandi's Fresh
At Anandi's Fresh, we are committed to providing quality traditional Indian snacks, including Thekua, Namkeen, Matthi, Makhana, Banana Chips, and more. Customer satisfaction, product quality, and food safety are our priorities.
## 1. Return Policy
As we deal in food products, we generally do not accept returns due to a change of mind or personal taste preferences.
However, if you receive a damaged, defective, expired, incorrect, or missing product, please contact us within **48 hours of delivery** so that we can review your complaint and offer an appropriate resolution.
Opened food products may be reviewed on a case-by-case basis if a genuine quality or safety issue is reported. Nothing in this policy limits any rights available to customers under applicable law.
## 2. Refund Eligibility
A refund may be approved under the following circumstances:
- The product arrives damaged or defective.
- The wrong product is delivered.
- The product is expired at the time of delivery.
- An item is missing from your order.
- A genuine product quality or food safety issue is verified.
- A prepaid order is cancelled by Anandi's Fresh or cannot be fulfilled.
Refund requests are subject to reasonable verification.
## 3. How to Request a Return or Refund
To report an issue, please contact our customer support team within 48 hours of receiving your order.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
- Batch number and expiry date, where applicable.
An unboxing video may assist our investigation but is not mandatory in every case.
## 4. Refund Processing Time
Once your refund request is approved, we aim to initiate the refund within **7–10 business days**.
Prepaid order refunds will generally be processed to the original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.
## 5. Replacement Policy
Depending on the issue and product availability, we may offer a replacement instead of a refund. If the product is unavailable, an appropriate refund or alternative resolution may be offered.
For approved claims involving our error or a verified product defect, reasonable replacement shipping costs will be borne by Anandi's Fresh, where applicable.
## 6. Order Cancellation
You may request cancellation before your order is dispatched by contacting our customer support team.
Once dispatched, cancellation may not be possible. However, this does not affect your rights regarding damaged, defective, incorrect, or unsafe products.
If Anandi's Fresh cancels a prepaid order or cannot fulfil it, the payment received for the unfulfilled order will be refunded.
## 7. Non-Eligible Refunds
Refunds are generally not available for:
- Change of mind after placing an order.
- Personal taste preferences when the product is as described and has no verified defect.
- Incorrect product selection by the customer.
- Damage caused by improper storage or handling after delivery by the customer.
These exclusions do not apply where a remedy is required by applicable law.
## 8. COD Orders
For eligible Cash on Delivery orders, refunds will be arranged through a mutually agreed and verifiable payment method, such as UPI or bank transfer, where payment has been collected.
## 9. Contact Us
For return, refund, replacement, or cancellation requests, please contact us using the official contact details listed on our website.
Please mention your order number when contacting us so that we can assist you efficiently.
Thank you for choosing Anandi's Fresh.
**Anandi's Fresh – Taste the Tradition. Experience the Freshness.**